Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from projectisr.com (the “Site”). 

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 


Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 


Sharing your personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

We use cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.


Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Minors 
The Site is not intended for individuals under the age of [[INSERT AGE]] . 

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@projectisr.com or by mail using the details provided below: 

PROJECTISR Online 
[Re: Privacy Compliance Officer] 
PROJECTISR UNITED STATES LLC, 2035 Sunset Lake Rd, Suite B-2, Newark DE 19702, United States

One Product Standard

The ultimate goal and guiding principle of our quality standard are "to enable our customers to shop with their eyes closed," and to have ZERO concern when shopping in our store.

Our designer team examines the entire clothing selection piece by piece and into the very details. We have 47 criteria in place to ensure only the best of the best gets listed on our website. We want to openly share these details with you. Below is a shortened version of our standards:

Design:

  1. Knockoffs and fakes are strictly prohibited. We do not allow counterfeits or designs that are not original to be listed on our site.
  2. We try our best to prevent elements that symbolize sexism, racism, or other extreme beliefs. Jokes are fine, occasionally.
  3. The design is approved by at least 2 of our designers.
  4. Designs that accommodate text must not contain spelling mistake (except designed on purpose)
  5. The design is consistent with the theme of the overall store – streetwear.
  6. If the garment represents a certain idea/scenario from the designer, this component will also be considered and will be listed in the product description.
  7. The design, pattern, and fabric used should align.

Fabric/Materials

  1. When industry preferences conflict with consumer experience, we prioritize consumer experience. (For example, fabrics that have higher SPI (Stitch Per Inch) or GSM (Grams Per Square Meter) represent higher quality in the industry but may not translate directly into comfort for the consumer.
  2. Harmful substances are strictly prohibited.
  3. Fabrics selected should be comfortable with bare skin.
  4. Linen is currently excluded from our clothing selection.
  5. All metal parts used must be anti-oxidized or non-rusting, including zippers, buttons, buckles, etc.
  6. Zipper, button, and buckle parts may not have any visual defects such as sharp, burred edges.
  7. Fabrics with higher elongation rates and elasticity are preferred because they generally provide more comfort.
  8. Wrinkle-free fabrics are preferred.
  9. Products that utilize eco-friendly materials are preferred.
  10. The colorfastness must be preserved without major change during the first three washes.
  11. All printed fabrics need to be evenly and firmly coated with no residue on the surface. All coating should remain whole after the first three washes.
  12. Pre-washed fabrics are preferred because they ensure that the ready-to-wears will not shrink massively after the first wash. (Dry clean required product and knitwear are excluded)
  13. Reused stuffing is strictly prohibited in any of our listed products.

Construction/Production Quality

  1. Seams and stitches must be done cleanly with consistency.
  2. There shall be no skipping stitches, loose seams, or frequent opening of the threads in any stitching (including overlock).
  3. No broken thread is allowed.
  4. All embroidered patterns should be smooth. All backing paper or lining must be removed.
  5. The “factory smell” is limited to none or within 10 inches and will be reduced to almost zero after several washes. (PVC products are the only exception as the nature of the material makes it harder to remove directly off the factory line).
  6. No more than 3 loose or hanging threads can be found on a product.
  7. All products should be free of stains such as grease stains, pen stains, rust stains, color stains, watermarks, etc.
  8. The surface of the leather fabric must not have pits, holes and, scratches that affect the appearance or functionality.
  9. The size of the finished garment must be consistent with the designed specifications with a maximum tolerance range of 1.5 centimeters (roughly 0.6 inches).
  10. All clothing products should be ironed flat.
  11. The iron temperature should be kept between 180℃~200℃ to protect the fabric from dead pleats or burnt marks.
  12. The type and color of the threads used should be consistent with the color and texture of the fabric. (Except for special designing requirements.)
  13. Frayed, fuzzy, ragged, or serrated edges are not allowed (except for special designing requirements.)
  14. Puckering seams at all joints are not allowed. (except for special designing requirements.)
  15. Misaligned closures are not accepted.
  16. For collared garments, all collars must be done smoothly. The collar and the lapels may not join together. (Except for special designing requirements.)
  17. Plaids must match at the seam. (Except for special designing requirements.)
  18. Buttonholes must keep the same opening size. (Except for special designing requirements.)
  19. Shading variance between different parts of the same piece cannot be distinct.
  20. All products must be properly packaged. Un-packaged products will not be listed.
  21. Product materials must be listed in the product description with no exceptions.

Reliability

  1. All washable clothing products must not shrink over 5% of their original size after the first wash.
  2. All garments must pass stretch test – testing straps or elastic bands to examine if they stand up to extensive pulling or stretching.
  3. All garments must pass pull test - zippers or buttons are pulled for 10 seconds with a gauge to assess reliability.
  4. All garments must pass the fatigue test – an accessory is used repeatedly to determine if it stands up to normal usage. For example, a button may be snapped or a zipper may be pulled 50 times or more.
  5. All clothing should have PROJECTISR tag attached.
  6. All clothing will be sampled prior to entering our warehouse.

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