Shipping Policy
Free Shipping for Orders Over $79!
We partner with SF Express, Fedex & DHL and we ship worldwide.
Refer to our product page for product-specific arrival time.
COVID-19 Update: Most packages will arrive within the specified time frame on the product page. However, certain packages may take an additional 1-2 days if the local carriers are affected.
Online Returns
We offer 100% satisfaction guaranteed and you can return the items you purchased if the item is unworn and undamaged (product tag not removed) within 14 days from the date of delivery. No restocking fees or shipping charges.
You can initiate a return by emailing support@projectisr.com along with your order number, which can be found in your order confirmation email. We will then initiate the return process and provide you with the shipping label, if your address is within the US.
After your return is received and inspected, we will send you an email notifying you that we have received the returned product and whether or not the return has been approved for a refund. Please note that shipping costs cannot be refunded (in the event that you paid for shipping).
All approved refunds will be credited to your original method of payment. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is processed for it to post to your account.
One Product Standard
The ultimate goal and guiding principle of our quality standard are "to enable our customers to shop with their eyes closed," and to have ZERO concern when shopping in our store.
Our designer team examines the entire clothing selection piece by piece and into the very details. We have 47 criteria in place to ensure only the best of the best gets listed on our website. We want to openly share these details with you. Below is a shortened version of our standards:
Design:
Fabric/Materials
Construction/Production Quality
Reliability