FAQ

General Information

- Do you have a physical storefront?

Unfortunately, we only run the online store with the domain name of PROJECTISR.com at the moment. We are planning to open our first physical store at NYC. Please follow our Instagram @projectisr_official for the most recent release info.

 

- What gender is PROJECTISR’s cloth made for?

All of PROJECTISR's clothes are designed to be unisex. You can use our smart size calculator located on the product page to find the right size for you!

 

    Orders & Delivery

    - Where can you ship to?

    We provide worldwide shipping and are able to deliver to most countries (169 countries) in the world.

     

    - Where do you ship from?

    Depends. Most of our products are shipped from Shanghai while some are shipped from New York. 

     

      - What are your delivery options/costs?

      We partnered with DHL and SF Express for shipping services.

      • Standard: 5 - 9 business days | Free for orders above $79. $9 for Orders below $79.
      • Expedited: 4 - 5 business days | Rate calculated during checkout, range from $19 - $29 depending on your order amount. 

        - Why is my order still not shipped?

        Orders typically are shipped within 3 business days. If your order hasn't shipped after 3 business days, please reach out to our support team (support@projectisr.com) and one of our customer representatives will assist you with your order.

         

            - How do I track my order?

            Visit our Order Tracking Page and track your order with your order number and phone or email address.

             

              - Do I need to pay customs fee?

              For US Customers: Tax-Free | Duty Fees May Be Assessed For Orders Over $800.
              For International Customers | Duties And Import Taxes May Be Collected Upon Delivery

               

                  - I have trouble placing my order. It keeps showing "Too many attempts. Please try again in a few minutes."

                  Please try checking out using your browser's Incognito/Private mode. Sometimes our bot prevention system makes mistakes and blocks transactions by accident. You can also contact us via the chatbot on the bottom right corner and one of our customer representatives will be happy to assist you.

                   

                    

                  Product

                  - Will sold-out products re-stock?

                  About 60% of sold-out products will be restocked in 2 - 3 weeks. You can sign up to be notified when it restocks via the sign up button on the product page.

                    One Product Standard

                    The ultimate goal and guiding principle of our quality standard are "to enable our customers to shop with their eyes closed," and to have ZERO concern when shopping in our store.

                    Our designer team examines the entire clothing selection piece by piece and into the very details. We have 47 criteria in place to ensure only the best of the best gets listed on our website. We want to openly share these details with you. Below is a shortened version of our standards:

                    Design:

                    1. Knockoffs and fakes are strictly prohibited. We do not allow counterfeits or designs that are not original to be listed on our site.
                    2. We try our best to prevent elements that symbolize sexism, racism, or other extreme beliefs. Jokes are fine, occasionally.
                    3. The design is approved by at least 2 of our designers.
                    4. Designs that accommodate text must not contain spelling mistake (except designed on purpose)
                    5. The design is consistent with the theme of the overall store – streetwear.
                    6. If the garment represents a certain idea/scenario from the designer, this component will also be considered and will be listed in the product description.
                    7. The design, pattern, and fabric used should align.

                    Fabric/Materials

                    1. When industry preferences conflict with consumer experience, we prioritize consumer experience. (For example, fabrics that have higher SPI (Stitch Per Inch) or GSM (Grams Per Square Meter) represent higher quality in the industry but may not translate directly into comfort for the consumer.
                    2. Harmful substances are strictly prohibited.
                    3. Fabrics selected should be comfortable with bare skin.
                    4. Linen is currently excluded from our clothing selection.
                    5. All metal parts used must be anti-oxidized or non-rusting, including zippers, buttons, buckles, etc.
                    6. Zipper, button, and buckle parts may not have any visual defects such as sharp, burred edges.
                    7. Fabrics with higher elongation rates and elasticity are preferred because they generally provide more comfort.
                    8. Wrinkle-free fabrics are preferred.
                    9. Products that utilize eco-friendly materials are preferred.
                    10. The colorfastness must be preserved without major change during the first three washes.
                    11. All printed fabrics need to be evenly and firmly coated with no residue on the surface. All coating should remain whole after the first three washes.
                    12. Pre-washed fabrics are preferred because they ensure that the ready-to-wears will not shrink massively after the first wash. (Dry clean required product and knitwear are excluded)
                    13. Reused stuffing is strictly prohibited in any of our listed products.

                    Construction/Production Quality

                    1. Seams and stitches must be done cleanly with consistency.
                    2. There shall be no skipping stitches, loose seams, or frequent opening of the threads in any stitching (including overlock).
                    3. No broken thread is allowed.
                    4. All embroidered patterns should be smooth. All backing paper or lining must be removed.
                    5. The “factory smell” is limited to none or within 10 inches and will be reduced to almost zero after several washes. (PVC products are the only exception as the nature of the material makes it harder to remove directly off the factory line).
                    6. No more than 3 loose or hanging threads can be found on a product.
                    7. All products should be free of stains such as grease stains, pen stains, rust stains, color stains, watermarks, etc.
                    8. The surface of the leather fabric must not have pits, holes and, scratches that affect the appearance or functionality.
                    9. The size of the finished garment must be consistent with the designed specifications with a maximum tolerance range of 1.5 centimeters (roughly 0.6 inches).
                    10. All clothing products should be ironed flat.
                    11. The iron temperature should be kept between 180℃~200℃ to protect the fabric from dead pleats or burnt marks.
                    12. The type and color of the threads used should be consistent with the color and texture of the fabric. (Except for special designing requirements.)
                    13. Frayed, fuzzy, ragged, or serrated edges are not allowed (except for special designing requirements.)
                    14. Puckering seams at all joints are not allowed. (except for special designing requirements.)
                    15. Misaligned closures are not accepted.
                    16. For collared garments, all collars must be done smoothly. The collar and the lapels may not join together. (Except for special designing requirements.)
                    17. Plaids must match at the seam. (Except for special designing requirements.)
                    18. Buttonholes must keep the same opening size. (Except for special designing requirements.)
                    19. Shading variance between different parts of the same piece cannot be distinct.
                    20. All products must be properly packaged. Un-packaged products will not be listed.
                    21. Product materials must be listed in the product description with no exceptions.

                    Reliability

                    1. All washable clothing products must not shrink over 5% of their original size after the first wash.
                    2. All garments must pass stretch test – testing straps or elastic bands to examine if they stand up to extensive pulling or stretching.
                    3. All garments must pass pull test - zippers or buttons are pulled for 10 seconds with a gauge to assess reliability.
                    4. All garments must pass the fatigue test – an accessory is used repeatedly to determine if it stands up to normal usage. For example, a button may be snapped or a zipper may be pulled 50 times or more.
                    5. All clothing should have PROJECTISR tag attached.
                    6. All clothing will be sampled prior to entering our warehouse.

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