- Do you have a physical storefront?
Unfortunately, at the moment we only run the online store with the domain name of PROJECTISR.com. We are planning to open our first physical store in NYC, although the opening date is yet to be determined. Please follow our Instagram @projectisr_official for the most recent product release info and news.
- What gender is PROJECTISR’s clothing made for?
All of PROJECTISR's apparel is designed to be unisex. You can use our smart size calculator, which is located on the product page, to find the right size for you!
- Where can you ship to?
We provide worldwide shipping and are able to deliver to most international locations, which currently includes 169 countries around the world.
- Where do you ship from?
It depends on the customer’s specific order, as we have multiple warehouse locations. Most of our products are shipped from Shanghai while some are shipped from New York.
- What are your delivery options and shipping costs?
We are currently partnered with DHL and SF Express as our shipping services providers.
- Why has my order still not shipped?
Orders are typically shipped within 3 business days. If your order hasn't shipped after 3 business days, please reach out to our support team (email@example.com) and one of our customer representatives will be happy to assist you with your order.
- How do I track my order?
Visit our Order Tracking page and track your order with your order number, and phone number or email address.
- Do I need to pay customs fees?
For US Customers: Tax-Free | Duty Fees May Be Assessed For Orders Over $800.
For International Customers | Duties And Import Taxes May Be Collected Upon Delivery
- I am having trouble placing my order. I'm receiving a message that states "Too many attempts. Please try again in a few minutes."
Please try checking out using your browser's Incognito/Private mode. Sometimes our payment system makes mistakes and blocks transactions by accident. You can also contact us via the chatbot on the bottom right corner of your screen, and one of our customer representatives will be happy to assist via live chat.
- Will sold-out products be re-stocked?
About 60% of sold-out products will be restocked in 2 - 3 weeks. You can sign up to be notified when your favorite products are restocked via the sign-up button on the product page.
One Product Standard
The ultimate goal and guiding principle of our quality standard are "to enable our customers to shop with their eyes closed," and to have ZERO concern when shopping in our store.
Our designer team examines the entire clothing selection piece by piece and into the very details. We have 47 criteria in place to ensure only the best of the best gets listed on our website. We want to openly share these details with you. Below is a shortened version of our standards: