Online Returns & Exchanges
We are proud to offer 100% satisfaction guaranteed on all products. You can return or exchange the items you purchased if the item is unworn and undamaged (product tag not removed) within 14 days from the date of delivery. We do not charged restocking fees (or any other fees).
You can initiate a return by emailing firstname.lastname@example.org along with
We will provide you with a shipping label if you are in the US. For addresses outside of US, you would need to ship the returns back to us.
After your return has been received and inspected (2-3 business days), we will send you an email notifying you that we have received the returned product, and whether or not the return has been approved for a refund. Please note that shipping costs cannot be refunded (in the event that you paid for shipping).
All approved refunds will be credited to your original method of payment. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 business days after the return is processed to be posted to your account.
You can initiate a exchange by emailing email@example.com along with
We will provide you with a shipping label, if you are in the US. For addresses outside of US, you would need to ship the package back to us.
After your return has been received and inspected (2-3 business days), we will start to process your exchange item(s). Generally, your exchange package will be shipped in 3 business days after the inspection is complete.
One Product Standard
The ultimate goal and guiding principle of our quality standard are "to enable our customers to shop with their eyes closed," and to have ZERO concern when shopping in our store.
Our designer team examines the entire clothing selection piece by piece and into the very details. We have 47 criteria in place to ensure only the best of the best gets listed on our website. We want to openly share these details with you. Below is a shortened version of our standards: