Return & Exchange

 

Online Returns & Exchanges

 

We are proud to offer 100% satisfaction guaranteed on all products. You can return or exchange the items you purchased if the item is unworn, undamaged, and tags not removed within 14 days from the date of delivery. We do not charge restocking fees. If a product is deemed defective, we offer 365-day coverage and will ship replacement to you free of charge.

Return

To initiate a return, click here .

For customers who purchased Redo Return Coverage at checkout, eligible returns may include a prepaid return shipping label. For customers without Redo Return Coverage, return shipping costs may apply depending on the return location.

For returns outside of supported regions, please contact support@projectisr.com.

After your return has been received and inspected (72 hours after delivery), we will send you an email notifying you that we have received the returned product, and whether or not the return has been approved for a refund.

Please note that shipping costs cannot be refunded (in the event that you paid for shipping).

All approved refunds will be credited to your original method of payment. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 business days after the return is processed to be posted to your account.

Exchange

To initiate an exchange, click here .

For customers who purchased Redo Return Coverage at checkout, eligible exchanges may include a prepaid return shipping label. For customers without Redo Return Coverage, return shipping costs may apply depending on the return location.

For exchanges outside of supported regions, please contact support@projectisr.com.

After your exchange has been received and inspected (72 hours after delivery), we will start processing your exchange item(s). Generally, your exchange package will be shipped in 3 business days after the inspection is complete.

 

Redo Return Coverage

Redo Return Coverage is an optional return protection service available at checkout. All customers, whether or not they purchase Redo Return Coverage, can submit return and exchange requests through the Redo online return portal.

The primary benefit of Redo Return Coverage is that it provides unlimited eligible returns and exchanges for the covered order, as long as each request complies with PROJECTISR’s return policy.

Benefits of Redo Return Coverage

• Unlimited eligible returns and exchanges for the covered order
• A prepaid return shipping label for eligible requests
• Clear return tracking and status updates
• Smoother refund or exchange processing
• Reduced return shipping costs
• A more convenient return experience overall

Are Returns and Exchanges Unlimited?

Yes. Redo Return Coverage allows an unlimited number of eligible returns and exchanges for the covered order.

However, every return or exchange must still comply with PROJECTISR’s return policy, including requirements related to:

• The return window
• Item condition
• Product eligibility
• Final sale or non-returnable items

Redo Return Coverage does not override PROJECTISR’s return policy. A return or exchange may still be denied if it does not meet the applicable policy requirements.

What Is Not Covered

• Items marked final sale or non-returnable
• Items returned outside the applicable return window
• Items that have been worn, washed, damaged, stained, altered, or used
• Returns or exchanges that do not meet PROJECTISR’s return policy
• Shipping delays, lost packages, or delivery issues unrelated to an approved return
• Orders that did not include Redo Return Coverage at checkout

 

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here .

Please note that under applicable EU consumer protection laws, customers may be responsible for the cost of return shipping. A prepaid label may be provided through our withdrawal portal; the label cost may be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to eligible items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth under applicable EU consumer protection laws.